Talent & People Operations Manager/Director

Location: San Francisco, CA

Department: Human Resources

Type: Full Time

Min. Experience: Experienced

Partners in School Innovation (Partners) is transforming public education in profound ways by training and empowering change agents to close the gap in school and student achievement in underserved schools that educate significant numbers of children of color. Through our collaboration with leaders, teachers, and schools, Partners has impacted over 30,000 students by supporting the creation and continuous improvement of vibrant learning environments for every student, regardless of background.

We’ve begun our national expansion; this past year, we launched two new service models in three high-profile school districts. We’re focusing on infrastructure-building so that our growth will be sustainable. Scaling our transformative approach to reach 50% of US students of color living in poverty is no small feat, and the stakes are high for all Americans. The Talent & People Operations Manager/Director role is key in our development of strong people infrastructure. It’s an exciting opportunity to collaborate with super-smart and kind people, thought-partner in important areas and have a significant impact.

As the Talent & People Operations Manager,  YOU’LL BE RESPONSIBLE FOR:

  • Performance Management: We’re re-imagining our performance management philosophy and systems, and need a project manager who’s both a strong researcher and implementer.
  • People Operations: Coordinating and improving processes and systems such as onboarding, exiting and people data. We’re transitioning to a new HRIS and services platform, and there’s lots to be done!
  • Employee Relations: In addition to a practitioner who responds to employee matters with the right balance of technical and relational aptitude, we also need a policy and practice leader who’ll help us evaluate and redesign key policies.
  • Staffing: We’re super fortunate that our work and culture attract some of the most talented educators and leaders in the country - it’s carried us a long way. We’ve been working on building more sustainable processes and strategic approaches, and need someone who will help guide and implement.
  • Internal Communications: We’ve spent the past year building a holistic, comprehensive system that’s going pretty well; we need someone to hold what’s working and refine what’s not.
  • Benefits: We’re in good shape with a comprehensive and competitive package, but have high need in a few key projects that intersect with policy (such as LoAs, retirement and PTO plans).
  • Collaborating across functions on key culture, systems and change initiatives to build organizational capacity.


  • A minimum of five years in the human resources function, preferably with deep experience in staffing, operations or employee relations/policy.
  • Formal or informal supervisory experience.
  • A track record of intellectual curiosity and a disposition toward evidence and data-based approaches.
  • An innate diversity, equity and inclusion lens that filters across technical and relational practices; an understanding of how public systems drive social outcomes, and a desire to deepen your awareness and competency across racial, cultural and economic lines.  
  • Bachelor's degree (ideally in human resources, business administration or social sciences).
  • A strong reputation built on service-orientation; from internal diplomacy to fostering exceptional candidate experiences.
  • Preferably 3+ years work experience in the education, nonprofit or public agency sector. Experience in k-12 public schools a big plus.
  • Success in a small company or start-up environment.
  • Proficiency with software programs including Excel and PowerPoint.
  • Ability to organize and prioritize multiple tasks and work collaboratively, as well as independently.


A solid communicator and negotiator. You actively listen and ask smart questions. You present compelling arguments and are positioned from the place that business decisions aren’t about “yes” or “no”, but are really about priorities and trade-offs.  You bravely tackle conflicts with a solution-based approach built on facts, empathy and win/win outcomes. You’re able to hold accountability and be supportive at the same time.

Emotionally mature. You’re not easily offended by debate, pushback and others’ work styles and proclivities. You put the interest of the org first, and don’t get caught up in politics or noise and will hold the organizational line - yet you also understand that tending to the human nature of the work can make or break results.

A natural problem solver. You love challenges and aren't easily discouraged. You’re a resilient, proactive strategist; you see roadblocks before you hit them, and look for creative solutions to get the job done. You rely on logic and facts while honoring the behavioral and emotional dynamics of problems.

Collaborative, ordered herder. You’re super organized and have a head for anticipating and tending to details; you apply great follow-through and execution skills to achieve ideal results. You’re a natural at collaborating with a variety of functions and personalities across geographies, and know how to prioritize and manage expectations while supporting multiple projects. You take the initiative to find the answers you need and put new processes in place.

You have non-negotiable principles. Your moral compass is strong, and you’re highly ethical. Your intentions are transparent, and .you rely on courage to be forthright in every interaction, even when it’s disadvantageous to you. You treat all sensitive information with the utmost discretion. You get that being honest and being kind aren’t mutually exclusive; you’re kind to others, even when it involves intense disagreement.

An awesome team member.  A natural at collaborating with a variety of personalities, you get the interrelatedness of what we all do. You know the importance of leveraging divergent viewpoints for the betterment of the work, and also know when it’s time to graciously move on. You show up strong when your team members need you. You hold your colleagues accountable, and you’re receptive and humble when they hold you accountable.

An agile, lifelong learner with a growth mindset. You pick things up quickly and think critically; you’re intellectually curious and deeply committed to learning and growing, even when it’s tough-going – you persevere through mistakes and failure.

Fun. You’re a people-person with high EQ and a keen sense of humor. Even though you’re serious about your work, you have a light-hearted style and don’t take yourself (or others) too seriously. Your colleagues look forward to spending time with you!


With a staff that cares deeply about social justice and equity, we believe that diverse perspectives and background create a rich work environment. We are committed to building an organization with raised consciousness in order to impact how we work with school leaders as well as how we work together as a team. We hope you will join us as we continue to build a diverse and inclusive organization that fosters a work environment where people from all backgrounds are welcomed and valued.

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